Garments and Care

What if an item is not the colour that I thought it was?

Due to different computer monitor colors may vary slightly from the picture. However we try hard to make every effort as to depict a garment as real as it is in our pictures.

How do I care for my Oliv's garments?

Please find detailed information attached to each item as a care label providing accurate care instructions for your new item.

Ordering

What currency does your site use?

As you are visiting our European e-commerce, all prices displayed are in EUR.

Which is the best size for me?

We provide you with a size guide that serves as a general guideline to find your correct size fit.  If you have any questions regarding specific measurements you can always contact us via email before purchase through [email protected].

Can I have an option for Gift Wrap or Gift Messages?

At this time we do not support gift cards online, however you can contact us via email and we will be more than happy to adjust as much as possible to your needs and wants.

What if I need to change or cancel my order?

Once an order has been placed, we’re unable to make any changes. To request to cancel your order, please contact us at [email protected] as soon as possible and be sure to include your order number in this request. Usually once the shipping process has already started, orders are processed immediately so cancellation may vary depending on timing.

What if I received a damaged item or faulty?

Please get in contact with customer care right away and add pictures of the product via email. We will be more than happy to help you.

Shipping

What's the status of my order?

Once you have received your shipping confirmation email you can track your order by clicking on the tracking link and see the status of your delivery. Please bare in mind it can take up to 24 hours for tracking updates to appear.

How long will it take to receive my order?

Usually it takes up to 2-3 business days for an item (in stock) to be dispatched. Once your order has been shipped, we estimate a delivery within 2-6 business days since its ship date. If you need your item(s) sooner, please choose a fast-shipping method at checkout. Any additional shipping costs are non-refundable.

Do you offer fast-shipping methods?

We do! Any order placed within Spain can be delivered with expedited shipping. Please take a look at our shipping options before checkout. Any additional questions refer to [email protected]

Will I have to pay for duties & taxes of my country?

If your purchase is made outside of Spain, unfortunately you’ll be responsible for all customs & duties associated within your country. Duties and taxes are calculated based on the item(s) ordered, your shipment destination and the value of your purchase. For more information, please contact your local customs office. Duties and taxes are non-refundable. However, we will make sure to choose the best option for your order. Please contact [email protected] for more information regarding your specific order and we will contact you shortly with a solution for you.

Sale and Discount Code/Promo Code

What does final sale mean?

All items that are marked final sale have been marked down in price and cannot be returned for a refund or store credit, or exchanged for a different size, color or style.

I have a discount code/promo code. How can I use it?

Congratulations! If you have received a coupon make sure to add it to the corresponding box before checkout as to receive the according mark down. Please take into account only one discount code can be redeemed per order.

Back in Stock

When will your items be back in stock?

You can sign up for an item with your email account and we will send you an email as soon as it is back in stock. We will notify you via email.

Stores

Can I try on Oliv's garments?

At this time, we do not currently have a Oliv store. Nevertheless, you can find our products in sporadic POP-UP’s we’ll keep on doing all year round. Stay tuned to our social networks and sign up to our newsletter to never miss any information.

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